Returns & Exchanges

At Lily & Fox, we want you to love your beauty routine; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure items are in their original, unopened packaging and securely place them in a shipping mailer to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.